The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is experiencing a crisis – a shortage of care workers.

At Caribou, we are on a mission to solve the caregiver crisis. Addressing this shortage will ripple positively across society: more fulfilling careers in healthcare, greater capacity to care for those in need, reduced stress on affected families, improved quality of life, and reduced burden on the hospital system. The caregiver shortage affects everyone, and together with our customers and partners, we will help solve it.

With Caribou's technology, care organizations can create a staff rewards program that motivates, attracts, and retains staff like never before. As a result, our customers grow their staff by more than 25% in the first year and reduce staff turnover by enabling a culture of recognition. We help solve the industry's two biggest problems: recruitment and retention.

It is essential for caregivers to feel valued, heard, and financially secure. With Caribou, care organizations can better understand their employees’ needs, recognize their efforts, and compensate them with financial rewards. Organizations using Caribou become the employer that caregivers strive to work for in their community. This empowered workforce delivers superior quality care to those who need it.

Caribou is in the midst of an exciting chapter of growth as we work with leading home care organizations in Canada and the United States to introduce the future of recognition to the industry. The journey is just beginning. Join us as we transform the way we care for care workers.

Role Summary

As a Product Designer at Caribou, you will lead the end-to-end design process from concept to execution. You will play a key role in connecting with end users directly conducting user research and translating requirements into practical product features for our agencies and caregivers. Based on your experience or interest, you will be working on things such as our consumer facing application, increasing user engagement with gamification or behavioural science aspects, or building our new B2B dashboards so our customers can practice self-serve reporting. This is an impactful opportunity to join a passionate and growing team who is combating the caregiver shortage. Please include your portfolio with your application.

What you will be doing:

  • End-to-end design of Caribou products, including conducting user research, creating wireframes, prototypes, and high-fidelity designs using Figma
  • Collaborate with Product Managers, Engineers, and other stakeholders to define product requirements and translate them into intuitive user interfaces
  • Seek to understand challenges of caregivers, supervisors and agencies
  • Advocate for user-centric design principles and best practices throughout Caribou
  • Test various reward structures and presentation to increase caregiver engagement
  • Build and share processes, guidelines, best practices and standards to improve and expand our product design strategy, design system and collaboration with engineering

About you:

  • 2+ years of experience as a product designer preferably with experience building interactive B2C applications
  • Proficiency in Figma is important
  • Have a good understanding of how to balance speed of output and perfectionism
  • Have an MVP mindset, keeping the end vision in mind while taking multiple small steps to create value along the way
  • Strong communication and collaboration skills, with the ability to articulate design concepts and rationale to influence stakeholders at all levels
  • A passion for solving for end user engagement in today's world where many apps compete for attention
  • Strong desire to push the boundaries of design innovation

Interview Process:

  1. Phone Screen with someone from the People team
  2. Portfolio review and hiring manager interview with CPO
  3. Team Interview with one or two folks that you’ll be working closely with
  4. Leadership interview with one of our Co-Founders
  5. References & Background Check
  6. Offer 🎉

Why Caribou?

  • Competitive cash and equity compensation
  • Generous PTO policy including 15 mandatory vacation days (and up to 20 vacation days)
  • Enjoy Summer half-day Fridays, your birthday off, holiday shutdown and extra long Family Day weekend
  • Great team culture - we care deeply about the work and each other
  • Top of market maternal and paternal leave
  • Excellent healthcare benefits including a $3,000 health spending account
  • Personal development budget; we support our team members' growth
  • Remote-first work environment with access to use co-working space for team fun/collaboration
  • Opportunity for rapid growth and career development; the Herd is growing!

While Caribou is headquartered in Toronto, with the emerging shift to distributed teams, we are open to candidates who are based outside of Toronto and can work remotely.

Equal Opportunity Employer

At Caribou, we understand the value of having a diverse team. We believe in providing equal opportunity employment regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. Please contact roxyATcaribou.care if you have any questions or need support in any way.